Storm season in Sydney can turn a perfectly good roof into an emergency overnight. What you do in the first day after the damage occurs can significantly affect both your safety and your insurance outcome.
1. Get Everyone to Safety First
Never attempt to inspect roof damage yourself during or immediately after a storm, especially in the dark or on a wet roof. Wait for conditions to settle and leave the assessment to professionals.
2. Document Everything
Take photos and video of any visible damage from the ground -- broken tiles on the lawn, dented gutters, water stains appearing inside. This becomes valuable evidence for your insurance claim later.
3. Stop Further Water Ingress
If water is actively coming through, place buckets and move valuables out of the way. A tarp or make-safe cover over an exposed section can prevent hours of additional damage while you wait for repairs -- this is exactly what our emergency call-out service handles.
4. Call Your Insurer Early
Most insurers have a window for reporting storm damage claims. Even if you're not sure of the full extent yet, log the claim and get a claim number -- you can always add detail as a proper inspection uncovers it.
5. Get a Licensed Assessment
Ask your insurer what evidence it requires before arranging an assessment. We can provide a detailed, photo-documented storm damage report and liaise with your insurance assessor if needed.
We run a 24/7 emergency call-out line specifically for storm damage. If your roof has just taken a hit, get in touch immediately -- same-day make-safe visits are available across the Sydney metro area.