Commercial Roofing
Insurance Roof Repairs and Storm Claim Support Sydney
Clear storm-damage documentation for you and your assessor.
After a Sydney storm, the roof damage is only half the battle; the other half is the claim. Insurers may ask for a clear cause of loss, a detailed scope of works and photographs of the damage. We do the make-safe, document the damage, and prepare a clear report for you to share with your assessor.
Storm and hail damage assessment
Storm claims turn on cause. We distinguish genuine impact damage, such as cracked or shattered tiles, dented metal and lifted sheets from wind, from pre-existing wear like old rust or perished pointing, because insurers will reject a claim that blends the two. Our report states the likely cause, the extent, and the repair or replacement needed, with photos that support each point.
Hail in particular leaves a pattern an assessor can verify, so we photograph representative strikes and map the affected areas rather than making sweeping claims.
Emergency make-safe under your claim
Most policies cover temporary make-safe to prevent further damage, and doing it promptly protects both the building and the claim. We tarp, seal and secure the roof straight after the event, document what we did and why, and keep that make-safe cost separate so it flows cleanly through the claim alongside the permanent repair.
Scope of works and dealing with assessors
A vague quote invites a low settlement. We provide an itemised scope of works with quantities, materials and methods, which gives the assessor something concrete to agree to. Where an assessor's scope misses damage we have documented, we can back up our position with evidence rather than argument, which is what usually gets a fair outcome for the owner.
What's Included
- Prompt emergency make-safe: tarping, sealing and securing
- Cause-of-loss assessment separating storm damage from wear
- Detailed photo evidence mapped to affected areas
- Itemised scope of works with quantities, materials and methods
- Make-safe and permanent repair costed separately for the claim
- Liaison with your assessor, backed by documented evidence
Frequently Asked Questions
Will my insurer pay for storm damage to the roof?
Genuine storm and hail damage is usually covered, but pre-existing wear like old rust or perished pointing is not. We document the cause clearly and keep the two separate, which is exactly what stops a legitimate claim being knocked back on a technicality.
Do you do the emergency tarping under the claim too?
Yes. Most policies cover temporary make-safe to prevent further damage. We tarp and secure the roof promptly, record what we did and why, and keep that cost itemised separately so it flows through your claim alongside the permanent repair.
The assessor's scope seems too low. Can you help?
We can. We provide an itemised scope of works with quantities and photo evidence for each item. Where the assessor's scope misses damage we have documented, we back up our position with that evidence, which usually leads to a fairer settlement.
Can I choose my own roofer or must I use the insurer's?
In many cases you can nominate your own repairer, though it depends on your policy and whether it is a managed claim. We are happy to work either way and to provide the reports and scope your insurer needs regardless of who manages the claim.
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